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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsEnterprise Service Management Platform - Direct Award to ServiceNow
    Awarded contract

    Enterprise Service Management Platform - Direct Award to ServiceNow

    Awarded
    £825k
    Published 15 Jul 2026

    Direct award opportunity for ServiceNow enterprise service management platform supporting IT, student support, and operational services across the institution.

    🇬🇧United Kingdom· WalesPublished 15 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £825k
    Published 15 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £825,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • SE
      ServiceNow
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    15 July 2026
    Awarded — no open tender advertised

    Brief

    The University seeks to make a direct award to ServiceNow for continued provision of its enterprise service management platform. ServiceNow is currently the institution's business-critical solution supporting IT services, student support, marketing, digital services, workflow automation, and service management activities across multiple operational and customer-facing functions. This direct award recognizes the strategic importance of maintaining continuity with the existing platform, which is deeply integrated into university operations and processes.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, UNIVERSITY OF WALES:TRINITY SAINT DAVID has awarded 1 contract to 1 supplier.

    Who wins here
    1. ServiceNow1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cc42
    UW
    Buyer
    UNIVERSITY OF WALES:TRINITY SAINT DAVID
    Sector
    IT & Software