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    ContractsEnterprise Service Management Platform - Direct Award to ServiceNow
    Awarded contract

    Enterprise Service Management Platform - Direct Award to ServiceNow

    Awarded
    £825k
    Published 15 Jul 2026

    Direct award opportunity for ServiceNow enterprise service management platform supporting IT, student support, and operational services across the institution.

    🇬🇧United Kingdom· WalesPublished 15 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £825k
    Published 15 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £825,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • SE
      ServiceNow
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    15 July 2026
    Awarded — no open tender advertised

    Brief

    The University seeks to make a direct award to ServiceNow for continued provision of its enterprise service management platform. ServiceNow is currently the institution's business-critical solution supporting IT services, student support, marketing, digital services, workflow automation, and service management activities across multiple operational and customer-facing functions. This direct award recognizes the strategic importance of maintaining continuity with the existing platform, which is deeply integrated into university operations and processes.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, UNIVERSITY OF WALES:TRINITY SAINT DAVID has awarded 1 contract to 1 supplier.

    Who wins here
    1. ServiceNow1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cc42

    Your fit

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    UW
    Buyer
    UNIVERSITY OF WALES:TRINITY SAINT DAVID
    Sector
    IT & Software