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Awarded contract

Enterprise Service Management Platform - Direct Award to ServiceNow

Awarded
£825k
Published 15 Jul 2026

Direct award opportunity for ServiceNow enterprise service management platform supporting IT, student support, and operational services across the institution.

United Kingdom· WalesPublished 15 Jul 2026· 3 weeks agoFind a Tender

Decision brief

4 fields
  • Contract value
    £825,000
    Pounds sterling
  • Closing date
    Rolling
    No closing date published
  • Sector
    IT & Software
    Browse related listings
  • Location
    United Kingdom
    Wales

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published 3 weeks ago.

15 July 2026
Awarded — no open tender advertised

Brief

The University seeks to make a direct award to ServiceNow for continued provision of its enterprise service management platform. ServiceNow is currently the institution's business-critical solution supporting IT services, student support, marketing, digital services, workflow automation, and service management activities across multiple operational and customer-facing functions. This direct award recognizes the strategic importance of maintaining continuity with the existing platform, which is deeply integrated into university operations and processes.

Track record

1 award · 1 winner
Thin record

Only 1 prior award here — too little to read.

In it software, UNIVERSITY OF WALES:TRINITY SAINT DAVID has awarded 1 contract to 1 supplier.

Who wins here
  1. ServiceNow1× · 100%

Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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