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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud Contact Centre Software for 50+ Agents
    Awarded contract

    Cloud Contact Centre Software for 50+ Agents

    Awarded
    £226.8k
    Published 10 Jun 2026

    Seek cloud contact centre software supporting 50+ agents for Crisis Services and Information Service Desk operations.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £226.8k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £226,800
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for the provision of a cloud-based contact centre software solution to support a Trust's Crisis Services and Information Service Desk operations. The system must accommodate a minimum of 50 agents and handle incoming customer inquiries across multiple channels. The solution should include features such as call management, agent productivity tools, call routing, workforce management, and reporting capabilities. Suppliers should be prepared to discuss implementation timelines, training requirements, ongoing support and maintenance, and licensing models suitable for healthcare trust operations.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST has awarded 2 contracts to 1 supplier.

    Who wins here
    1. BRITISH TELECOMMUNICATIONS PLC2× · 100%

    Across media communications, the most active winners are SOFTCAT PLC, BRITISH TELECOMMUNICATIONS PLC, SWITCHSHOP LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b220
    TE
    Buyer
    TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Sector
    Media & Communications