BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud Contact Centre Software for 50+ Agents
    Awarded contract

    Cloud Contact Centre Software for 50+ Agents

    Awarded
    £226.8k
    Published 10 Jun 2026

    Seek cloud contact centre software supporting 50+ agents for Crisis Services and Information Service Desk operations.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £226.8k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £226,800
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for the provision of a cloud-based contact centre software solution to support a Trust's Crisis Services and Information Service Desk operations. The system must accommodate a minimum of 50 agents and handle incoming customer inquiries across multiple channels. The solution should include features such as call management, agent productivity tools, call routing, workforce management, and reporting capabilities. Suppliers should be prepared to discuss implementation timelines, training requirements, ongoing support and maintenance, and licensing models suitable for healthcare trust operations.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST has awarded 2 contracts to 1 supplier.

    Who wins here
    1. BRITISH TELECOMMUNICATIONS PLC2× · 100%

    Across media communications, the most active winners are BRITISH TELECOMMUNICATIONS PLC, SOFTCAT PLC, VIRGIN MEDIA BUSINESS LIMITED — the field to beat, or your route in as a partner.

    More from TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST

    4 listingsView all →
    AwardedManufacturing🇬🇧United Kingdom

    Medical Gas Cylinders and Tracking Supply Contract

    32-month contract for medical gas cylinders and cylinder tracking services awarded to BOC Ltd by Tees Esk and Wear Valleys NHS Foundation Trust, effective June 2026.

    £120,000TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Published 9 Oct 2026
    Social Care🇬🇧United Kingdom

    Darlington Crisis House Non-Clinical Support Service

    Competitive tender for a non-clinical crisis support service in Darlington to work with NHS mental health crisis teams and provide intervention for people in crisis.

    est.£2,291,600TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Published 22 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Mayden EPR System for IAPT Services

    NHS contract award for Mayden IAPT Electronic Patient Records system with a 36-month term and optional 12-month extension through G Cloud 14.

    £307,512TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Published 20 Aug 2026
    ClosedFacilities Management🇬🇧United Kingdom

    Medical Devices Maintenance and Repair Services

    NHS foundation trust seeking a provider to maintain, repair, calibrate, and service medical devices across multiple operational sites Monday to Friday.

    est.£320,000TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Published 14 Aug 2026

    Open in Media & Communications

    4 open listingsView all →
    Media & Communications🇮🇪Ireland

    Film Services Provider for Wexford County Council

    Wexford County Council is seeking a film services specialist to manage permits, training, locations, and industry development to position the county as a film-friendly production destination.

    WEXFORD COUNTY COUNCIL
    Published 16 Oct 2026
    Media & Communications🇬🇧United Kingdom

    Post Office Local Retail Partnership - Sclattie Park, Aberdeen

    Retailers invited to purchase or integrate Post Office Local services at Sclattie Park, Aberdeen, with flexible layout and annual fees of £10,000-£12,500.

    POST OFFICE
    Published 16 Oct 2026
    Media & Communications🇬🇧United Kingdom

    Play Area Refurbishment Contract - Hagley Recreation Ground

    Design and deliver a full refurbishment of a children's play area in Hagley, North Worcestershire, with a budget of £150,000 and mandatory compliance with UK safety standards.

    est.£150,000Hagley Parish Council
    Published 16 Oct 2026
    Media & Communications🇮🇪Ireland

    Technical Services for Shared Island Initiative Events

    Provision of professional audio-visual recording, filming, and live-streaming technical services for Shared Island Initiative dialogue events hosted by the Department of the Taoiseach.

    est.€130,000Department of the Taoiseach
    Published 16 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b220

    Your fit

    Could you win the next one?

    This went to BRITISH TELECOMMUNICATIONS PLC. Sonar reads TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    TE
    Buyer
    TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Sector
    Media & Communications