Enforcement Agent Services Contract for Debt Recovery

Cornwall Council is seeking qualified Enforcement Agent Service providers to manage the lawful recovery of unpaid debts including Council Tax, Business Rates, Penalty Charge Notices (PCNs), Housing Benefit Overpayments, and other eligible debts. The current contract expires in January 2027, with the new contract commencing 1 February 2027. This procurement ensures continuity of statutory debt recovery services essential to funding council services and protects critical income streams. The Council will use a lotted contract structure to encourage competition, improve service resilience, and enable specialist expertise for different debt types. Successful suppliers must demonstrate full compliance with relevant legislation, implement robust vulnerability management and governance processes, and commit to fair, proportionate, and customer-focused ethical enforcement practices. This is a competitive procurement opportunity for organizations experienced in professional debt enforcement and committed to responsible collection practices.