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    ContractsRevenues and Benefits Service Backlog Support Contract
    Awarded contract

    Revenues and Benefits Service Backlog Support Contract

    Awarded
    £823.2k
    Published 23 Oct 2026

    Specialist contract to support the Revenues and Benefits service in reducing case backlogs over a 4-month initial period with optional extension.

    🇬🇧United KingdomPublished 23 Oct 2026· 1 week agoviaContracts Finder
    Awarded
    £823.2k
    Published 23 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £823,200
      Pounds sterling
    • Tender closed
      23 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • NS
      NEC SOFTWARE SOLUTIONS UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 week ago.

    23 Oct 2026Today23 Sept 2026

    Brief

    The Council seeks specialist support services to help reduce backlogs in the Revenues and Benefits service. The contract runs for an initial 4-month period with an option to extend for up to 14 additional months. The appointed supplier will provide experienced resources to triage, process, and manage outstanding cases, helping the Council deliver timely and effective Revenues and Benefits services to residents. This opportunity is available through the RM6259 Vertical Application Solutions Framework (GCA).

    Track record

    13 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, ROYAL BOROUGH OF KENSINGTON AND CHELSEA has awarded 13 contracts to 9 suppliers.

    Who wins here
    1. Change Network Limited2× · 15%
    2. PRICEWATERHOUSECOOPERS LLP2× · 15%
    3. PHOENIX SOFTWARE LTD2× · 15%
    4. Amazon Web Service2× · 15%
    5. NCC Group1× · 8%
    6. Abavus Ltd.1× · 8%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    94eaf3e2-43c7-4fb3-8f4f-bc0dcb48c0af-919063

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    Buyer
    ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Sector
    IT & Software