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    ContractsDublin City Council – Avaya Telephony and Contact Centre Support Services Framework Agreement
    Awarded contract

    Dublin City Council – Avaya Telephony and Contact Centre Support Services Framework Agreement

    Awarded
    4m
    Published 4 Jun 2026

    Dublin City Council seeks a four-year Avaya Telephony and Contact Centre support services provider with managed support, software maintenance, optional professional resources, and hardware/software licenses available on demand.

    🇮🇪IrelandPublished 4 Jun 2026· 4 months agoviaTED
    Awarded
    4m
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      4,000,000currency not stated
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • DI
      Damovo Irl
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    4 June 2026
    Awarded — no open tender advertised

    Brief

    Dublin City Council is establishing a four-year Single Party Framework Agreement for comprehensive support and services related to Avaya Telephony and Contact Centre infrastructure. The framework comprises four key components: (1) Managed support services with defined Service Level Agreements (SLAs) providing standard business hours support (8:00-18:00, Monday-Friday) for general services and 24/7/365 emergency support for critical services including Traffic Control and Homeless Services; (2) Avaya software license support and maintenance services; (3) Optional professional resources available on a drawdown basis for operational work, projects, advisory services, and training, with no minimum commitment required; (4) Telephony-related software licenses and hardware devices available on a drawdown basis to meet Dublin City Council's operational and project needs, with no minimum commitment. This procurement is designed to provide flexible, scalable support with costs adjusted based on actual utilization of optional services and resources.

    Track record

    11 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, DUBLIN CITY COUNCIL has awarded 11 contracts to 11 suppliers.

    Who wins here
    1. Oracle EMEA Limited1× · 9%
    2. Opensky Data Systems1× · 9%
    3. GLADSTONE1× · 9%
    4. eircom Limited (t/a eir business)_187111× · 9%
    5. Irish Mapping and GIS Solutions Trading as IMGS1× · 9%
    6. MJ FLOOD TECHNOLOGY LTD1× · 9%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    383631-2026

    Your fit

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    DC
    Buyer
    DUBLIN CITY COUNCIL
    Sector
    IT & Software