Market Engagement Request for Information: Direct Payment Support Service

Herefordshire Council is conducting a preliminary market engagement exercise to gather information about potential suppliers and solutions for its Direct Payment Support Service (DPSS). This Request for Information (RFI) is issued under the Procurement Act 2023 and is for information-gathering purposes only—it does not constitute a formal procurement or binding commitment. The Council seeks to: identify potential suppliers capable of delivering DPSS; understand market challenges and constraints; refine service requirements and procurement approach; and ensure the future service meets evolving community needs across Herefordshire. Responses will help the Council assess market capacity, clarify service specifications, and determine the optimal procurement strategy. This is an open opportunity for organizations with experience in direct payment support services to engage with the Council and share their capabilities and insights.