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    ContractsContact & Connect Telephony Apps - Multi-Channel Communications Platform
    Awarded contract

    Contact & Connect Telephony Apps - Multi-Channel Communications Platform

    Awarded
    £88k
    Published 28 May 2026

    Procurement of Contact & Connect Telephony Apps, a multi-channel communications platform for integrated customer contact and engagement services.

    🇬🇧United Kingdom· EnglandPublished 28 May 2026· 5 months agoviaFind a Tender
    Awarded
    £88k
    Published 28 May 2026

    Decision brief

    4 fields
    • Contract value
      £88,022
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • CC
      CC2I LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 5 months ago.

    28 May 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks provision of Contact & Connect Telephony Apps, a comprehensive multi-channel communications platform designed to facilitate customer and stakeholder engagement. The platform should integrate voice, messaging, and other communication channels into a unified solution. Potential suppliers should have experience developing or deploying telephony applications, managing multi-channel communication systems, and ensuring reliable delivery of customer contact services. The solution must support modern communication standards and provide seamless integration across various channels to enable efficient contact management and communications workflows.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, SUNDERLAND CITY COUNCIL has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Policy in Practice1× · 20%
    2. CC2I LIMITED1× · 20%
    3. SYMETRI LIMITED1× · 20%
    4. VAISALA LIMITED1× · 20%
    5. CHEVIN COMPUTER SYSTEMS LIMITED1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a788

    Your fit

    Could you win the next one?

    This went to CC2I LIMITED. Sonar reads SUNDERLAND CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SC
    Buyer
    SUNDERLAND CITY COUNCIL
    Sector
    IT & Software