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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsOut of Hours Call Handling Service
    Awarded contract

    Out of Hours Call Handling Service

    Awarded
    £30.2k
    Published 29 Jul 2026

    Seeking qualified service provider for professional Out of Hours Call Handling operations to manage customer inquiries and communications outside standard business hours.

    🇬🇧United KingdomPublished 29 Jul 2026· 3 months agoviaContracts Finder
    Awarded
    £30.2k
    Published 29 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £30,166
      Pounds sterling
    • Tender closed
      11 Jul 2023
      3 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SD
      SPS Doorguard
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    29 Jul 2026Today11 Jul 2023

    Brief

    This contract opportunity is for the provision of an Out of Hours (OOH) Call Handling Service. The service requires managing incoming calls outside standard business hours, including call answering, message taking, call routing, and customer inquiry management. Qualified service providers should demonstrate experience in professional call center operations, 24/7 availability capabilities, reliable telecommunications infrastructure, and the ability to maintain service quality standards. The service aims to ensure continuous customer support and communication beyond normal operating hours, with potential requirements for multi-language support, integration with existing systems, and detailed call logging and reporting.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, Epping Forest District Council has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. RTI SOLUTIONS LLP1× · 33%
    2. SME HCI Limited1× · 33%
    3. SPS Doorguard1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Stairlift Supply, Installation and Maintenance Services

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    Open in Professional Services

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    Out of Hours Call Handling Services - Market Engagement Survey

    Hedyn is conducting a market engagement survey to gather service provider insights on best practices and innovations for out-of-hours call handling services to inform its future procurement.

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    Recruitment Agency Services for IT and Finance Specialist Roles

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    Mouth of Tyne Festival 2027 - Stage and Cover Hire Services

    Tender for stage and cover hire services at the Mouth of Tyne Festival, a four-day live music event in July 2027 at Tynemouth Priory and Castle.

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    Security Services for Emergency Accommodation at Ty Fesen and Hotel Site

    Caerphilly County Borough Council seeks a security provider with concierge duties for two emergency accommodation sites serving homeless households in temporary housing.

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    Published 27 Oct 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    f9abf98a-4211-4660-9b21-0443a939903a-908840

    Your fit

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    EF
    Buyer
    Epping Forest District Council
    Sector
    Professional Services