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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Software and Support Services
    Open tender

    Contact Centre Software and Support Services

    Sought: Implementation and support of contact centre software solution with workforce management capabilities for a 5+ year contract valued at approximately £2.5 million.

    🇬🇧United Kingdom· North WestPublished 5 Aug 2026· 3 weeks agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    5 August 2026
    Open tender · no closing date published

    Brief

    This is an opportunity to provide a comprehensive contact centre software solution with implementation and ongoing technical support services. The solution should include contact centre management capabilities and may incorporate workforce management features to optimize staffing and scheduling. The contracting authority is seeking a long-term partnership with an initial contract term of 5+ years and an estimated total value of approximately £2.5 million. Successful suppliers will be responsible for system deployment, user training, technical support, and maintenance throughout the contract period.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, THE RIVERSIDE GROUP LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. COMPLEAT SOFTWARE LIMITED1× · 50%
    2. ORACLE CORPORATION UK LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-052964
    RG
    Buyer
    THE RIVERSIDE GROUP LIMITED
    Sector
    IT & Software