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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Relationship Management (CRM) System Implementation
    Closed contract

    Customer Relationship Management (CRM) System Implementation

    University of Worcester is conducting preliminary market research for a new CRM system to support student recruitment, communications, and stakeholder engagement.

    🇬🇧United Kingdom· EnglandPublished 23 Jun 2026· 4 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    No longer open. Published 4 months ago.

    23 June 2026
    Closed — no tender deadline was published

    Brief

    The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to enhance student recruitment, improve communications, and strengthen stakeholder engagement across the institution. This is a preliminary market engagement phase designed to evaluate current CRM solutions, understand vendor capabilities, and assess available features and pricing. The insights gathered will directly inform the development of a formal tender process. The University welcomes responses from CRM vendors and solution providers who can demonstrate experience in higher education, student lifecycle management, multi-channel communication capabilities, and integration with existing institutional systems. Interested suppliers should be prepared to discuss their product offerings, implementation timelines, support services, and total cost of ownership.

    Track record

    9 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, UNIVERSITY OF WORCESTER has awarded 9 contracts to 5 suppliers.

    Who wins here
    1. SOFTCAT PLC4× · 44%
    2. Dietary Assessment Ltd2× · 22%
    3. ACADEMIA LTD1× · 11%
    4. ZENGENTI LIMITED1× · 11%
    5. INSIGHT DIRECT UK LIMITED1× · 11%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069d52

    Track

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    UW
    Buyer
    UNIVERSITY OF WORCESTER
    Sector
    IT & Software