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    ContractsGenesys Cloud Contact Centre for Fair Work Agency
    Awarded contract

    Genesys Cloud Contact Centre for Fair Work Agency

    Awarded
    £322.7k
    Published 22 Sept 2026

    Supply and delivery of Genesys Cloud Contact Centre platform for the Fair Work Agency with a first-year value of £133,386.67.

    🇬🇧United KingdomPublished 22 Sept 2026· 1 month agoviaContracts Finder
    Awarded
    £322.7k
    Published 22 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £322,687
      Pounds sterling
    • Tender closed
      26 Aug 2026
      2 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    22 Sept 2026Today26 Aug 2026

    Brief

    This procurement provides a Genesys Cloud Contact Centre solution for the newly established Fair Work Agency. The contract was procured through framework agreement RM6116. The first-year commitment is £133,386.67 (excluding VAT), with the contract period commencing once the system goes live. The contract value encompasses all anticipated first-year operational spend and includes provision for an optional second year of service. Suppliers should note that this is an implementation and managed service delivery for a government agency contact centre operation.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, DEPARTMENT FOR BUSINESS AND TRADE has awarded 1 contract to 1 supplier.

    Who wins here
    1. BRITISH TELECOMMUNICATIONS PLC1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    6ac289ac-95e0-4e80-be51-43e4f7b672ce-914878

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    Buyer
    DEPARTMENT FOR BUSINESS AND TRADE
    Sector
    Media & Communications