MyIT Cloud Software for IT Service Management

This procurement is for MyIT, a cloud-based IT service management software solution. The platform provides comprehensive control workflows and maintains detailed audit trails across multiple IT processes including: Incidents and Problem Management, Changes and Change Advisory Board (CAB) coordination, IT Task Management, Knowledge Base management, Software and Device assignment and tracking, and Service Requests with Self-Service capabilities. MyIT serves as a critical system for compliance and evidence collection during annual financial audits conducted by KPMG. The solution enables organizations to streamline IT operations while maintaining the governance and documentation standards required for regulatory and financial audit requirements. Total cost: £95,603.18 including VAT.