Net Promoter Score Survey Design and Implementation

Fair4All Finance is seeking an organisation to design, develop, and deliver a Net Promoter Score (NPS) survey to measure stakeholder satisfaction and support relationship management. The survey will be conducted across diverse stakeholder groups including mainstream and challenger banks, non-bank lenders, insurers, brokers, distributors, investors, CDFIs, credit unions, trade bodies, civil society organisations, and consumer groups. The NPS results will provide a consistent, comparable baseline for measuring stakeholder value, identifying performance improvement opportunities, and informing strategic stakeholder engagement. The survey is intended to be repeated every two years, establishing a longitudinal tracking mechanism. Successful delivery requires expertise in survey design, stakeholder analysis, data collection, and NPS analysis and reporting.