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    ContractsNet Promoter Score Survey Design and Implementation
    Closed contract

    Net Promoter Score Survey Design and Implementation

    Tender closed
    7 Aug 2026
    7 days ago

    Fair4All Finance requires an experienced organisation to design and deliver a biennial Net Promoter Score survey across its 10 key stakeholder groups to measure satisfaction and inform performance improvements.

    🇬🇧United Kingdom· LondonPublished 22 Jul 2026· 3 weeks agoviaFind a Tender
    Tender closed
    7 Aug 2026
    7 days ago
    Tender deadline passed on 7 Aug 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      7 Aug 2026
      6 days ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    Tender closed on 7 Aug 2026. Awaiting award.

    22 Jul 2026Today7 Aug 2026

    Brief

    Fair4All Finance is seeking an organisation to design, develop, and deliver a Net Promoter Score (NPS) survey to measure stakeholder satisfaction and support relationship management. The survey will be conducted across diverse stakeholder groups including mainstream and challenger banks, non-bank lenders, insurers, brokers, distributors, investors, CDFIs, credit unions, trade bodies, civil society organisations, and consumer groups. The NPS results will provide a consistent, comparable baseline for measuring stakeholder value, identifying performance improvement opportunities, and informing strategic stakeholder engagement. The survey is intended to be repeated every two years, establishing a longitudinal tracking mechanism. Successful delivery requires expertise in survey design, stakeholder analysis, data collection, and NPS analysis and reporting.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, FAIR4ALL FINANCE LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Q5 LTD1× · 50%
    2. PRICEWATERHOUSECOOPERS LLP1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d10e
    FF
    Buyer
    FAIR4ALL FINANCE LIMITED
    Sector
    Professional Services