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    ContractsCustomer Portal Supply Partner for Housing Association
    Awarded contract

    Customer Portal Supply Partner for Housing Association

    Awarded
    £187.9k
    Published 25 Jun 2026

    West Kent Housing Association seeks a Civica Cx-integrated Customer Portal supplier for a 3-year contract with optional extension via G-Cloud Framework 14.

    🇬🇧United KingdomPublished 25 Jun 2026· 3 months agoviaContracts Finder
    Awarded
    £187.9k
    Published 25 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £187,850
      Pounds sterling
    • Tender closed
      13 Apr 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PL
      PLENTIFIC LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    25 Jun 2026Today13 Apr 2026

    Brief

    West Kent Housing Association is seeking a Supply Partner to provide a proven and secure Customer Portal solution. This contract has been awarded. The portal must integrate seamlessly with the Civica Cx Housing Management System and support the following key features: rent information viewing, rent statements, payment processing, repair requests and tracking, household information updates, tenancy document access, and general request submission. The initial contract term is 3 years with an optional 1-year extension. Selection will be made through the Crown Commercial Services G-Cloud Framework 14 to ensure the best-fit solution for the organization's requirements. Suppliers should have demonstrated experience integrating similar portals with Civica Cx HMS at other Housing Associations.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, WEST KENT HOUSING ASSOCIATION has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. PLENTIFIC LTD1× · 50%
    2. Zoom Communications, Inc1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    f7c596fa-4f57-4097-a54a-0eb05c2c5985-903466
    WK
    Buyer
    WEST KENT HOUSING ASSOCIATION
    Sector
    IT & Software