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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsQmatic Queue Management and Customer Journey Software Supply
    Awarded contract

    Qmatic Queue Management and Customer Journey Software Supply

    Awarded
    £15.1k
    Published 16 Sept 2026

    Supply of Qmatic Queue Management and Customer Journey Software to manage customer services delivery across council reception and service centres.

    🇬🇧United Kingdom· LondonPublished 16 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £15.1k
    Published 16 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £15,086
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • RE
      RENOVOTEC LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    16 September 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for the provision and supply of Qmatic Queue Management and Customer Journey Software, a business-critical system that manages face-to-face customer services delivery. The software enables efficient and safe management of customer demand across reception and service centres, ensuring residents are served fairly and in an organized manner. The solution supports the council in optimizing customer flow, reducing wait times, and improving service delivery across multiple touchpoints. Suppliers should note this is a mission-critical platform for managing customer interactions and service operations.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF HARINGEY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Policy in Practice1× · 20%
    2. RENOVOTEC LTD1× · 20%
    3. Socura Limited1× · 20%
    4. NEC SOFTWARE SOLUTIONS UK LIMITED1× · 20%
    5. URBIS SCHRÉDER LTD1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06fad5

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF HARINGEY
    Sector
    IT & Software