Qmatic Queue Management and Customer Journey Software Supply

This opportunity is for the provision and supply of Qmatic Queue Management and Customer Journey Software, a business-critical system that manages face-to-face customer services delivery. The software enables efficient and safe management of customer demand across reception and service centres, ensuring residents are served fairly and in an organized manner. The solution supports the council in optimizing customer flow, reducing wait times, and improving service delivery across multiple touchpoints. Suppliers should note this is a mission-critical platform for managing customer interactions and service operations.