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    ContractsOut of Hours Emergency Call Handling Service
    Open tender

    Out of Hours Emergency Call Handling Service

    Tender closes
    25d
    6 Nov 2026 · in 25 days

    Connexus is recruiting an experienced out of hours call centre provider to handle emergency repairs for social housing customers outside normal business hours.

    🇬🇧United Kingdom· West MidlandsPublished 12 Oct 2026· TodayviaFind a Tender
    Tender closes
    25d
    6 Nov 2026 · in 25 days

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closes
      6 Nov 2026
      25 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Lifecycle

    Open

    25 days left to bid. Opened today, deadline 6 Nov 2026.

    12 Oct 20266 Nov 2026

    Brief

    Connexus is seeking a supplier to provide out of hours emergency repairs call handling services for their customers. The service must be available outside normal working hours, including evenings, weekends, bank holidays, and other closure periods. Key Requirements: - Proven experience delivering out of hours services in the UK social housing sector - Professional and sensitive call handling aligned with Connexus protocols - Ability to assess call urgency and provide appropriate guidance - Accurate information recording and documentation - Emergency repairs escalation and dispatch coordination with Connexus contractors and internal teams The successful supplier will be a reliable, customer-focused partner capable of managing emergency situations effectively and ensuring customers receive timely support when Connexus is closed.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Connexus Homes Limited has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Morgan Lambert Limited1× · 50%
    2. Secure FM Limited1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0785ef

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    Your fit

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    A straight answer for your business — bid, partner or pass — based on who wins Connexus Homes Limited's work like this.

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    Buyer
    Connexus Homes Limited
    Sector
    Professional Services