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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSmart Customer Service AI Software for Councils
    Awarded contract

    Smart Customer Service AI Software for Councils

    Awarded
    £540.8k
    Published 3 Jul 2026

    AI-powered customer service software to help councils automate and improve citizen support interactions.

    🇬🇧United KingdomPublished 3 Jul 2026· 4 months agoviaContracts Finder
    Awarded
    £540.8k
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £540,762
      Pounds sterling
    • Tender closed
      1 Aug 2025
      1 year ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • IA
      ICS.AI Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    3 Jul 2026Today1 Aug 2025

    Brief

    This opportunity seeks a Smart customer services AI software solution designed to assist local councils in managing and improving customer interactions. The software should leverage artificial intelligence to automate routine inquiries, provide consistent support, and enhance response times across council services. Potential suppliers should offer scalable, user-friendly platforms that integrate with existing council systems and support multiple communication channels. The solution must be capable of handling common council service requests, reducing administrative burden on staff, and improving overall citizen satisfaction.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, IPSWICH BOROUGH COUNCIL has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. SCG CORPORATE LIMITED1× · 17%
    2. ICS.AI Limited1× · 17%
    3. NEC SOFTWARE SOLUTIONS UK LIMITED1× · 17%
    4. Destin Solutions Ltd1× · 17%
    5. PHOENIX SOFTWARE LTD1× · 17%
    6. HeyCentric Limited1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544

    Your fit

    Could you win the next one?

    This went to ICS.AI Limited. Sonar reads IPSWICH BOROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    IB
    Buyer
    IPSWICH BOROUGH COUNCIL
    Sector
    IT & Software