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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsConsumer Detriment in Online Marketplaces Research
    Awarded contract

    Consumer Detriment in Online Marketplaces Research

    Awarded
    £72.5k
    Published 8 Sept 2026

    Research examining consumer experiences of unresolved problems and compensation failures in online marketplaces for the Department for Business, Innovation, Science & Trade.

    🇬🇧United Kingdom· LondonPublished 8 Sept 2026· TodayviaFind a Tender
    Awarded
    £72.5k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £72,500
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • RR
      REVEALING REALITY
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    8 September 2026
    Awarded — no open tender advertised

    Brief

    This research project seeks to examine how consumers experience unresolved issues and detriment when purchasing through online marketplaces. The study will investigate consumer complaints, dispute resolution failures, and inadequate compensation mechanisms across e-commerce platforms. Commissioned by the Department for Business, Innovation, Science & Trade, this research aims to identify gaps in consumer protection, common problem areas, and provide evidence-based recommendations for improving marketplace practices and policy frameworks. Suppliers should have expertise in consumer research, e-commerce analysis, and potentially survey design or qualitative research methodologies.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In research innovation, Department for Business & Trade has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. REVEALING REALITY1× · 25%
    2. Environmental Resources Management Limited1× · 25%
    3. Westlands Advisory1× · 25%
    4. PA CONSULTING SERVICES LIMITED1× · 25%

    Across research innovation, the most active winners are IPSOS MARKET RESEARCH LIMITED, WSP UK LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f4be
    DF
    Buyer
    Department for Business & Trade
    Sector
    Research & Innovation