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    ContractsRevenues and Benefits Service Provision
    Open tender

    Revenues and Benefits Service Provision

    Redcar and Cleveland Borough Council is seeking market engagement to inform its approach to procuring Revenues and Benefits services from 2028.

    🇬🇧United Kingdom· EnglandPublished 2 Jun 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    2 June 2026
    Open tender · no closing date published

    Brief

    Redcar and Cleveland Borough Council is conducting preliminary market engagement for the potential procurement of Revenues and Benefits services. The current contract expires on 7 May 2028, and the Council is exploring multiple delivery options including fully outsourced, in-house, or shared service models. Services in scope include: Council Tax and Business Rates administration and collection, Housing Benefit and Council Tax Support administration, customer contact and service delivery, revenues enforcement and recovery, fraud prevention and compliance, and digital service delivery. The Council seeks to understand market capability in delivering large-scale Revenues and Benefits services, explore innovative technology-enabled models, assess service transformation approaches, evaluate commercial structures, and identify mobilisation risks and success factors. The engagement will inform decisions on alternative delivery models, including feasibility of insourcing or hybrid approaches. The Council particularly welcomes engagement from organisations with proven experience delivering Revenues and Benefits services within the UK public sector, offering end-to-end managed services, technology-enabled delivery, specialist capabilities such as fraud and automation, and transition support.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ab5a
    RC
    Buyer
    Redcar and Cleveland Borough Council
    Sector
    Professional Services