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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Services for Health Security
    Awarded contract

    Contact Centre Services for Health Security

    Awarded
    £143.6m
    Published 24 Jun 2026

    Opportunity to establish a strategic contact centre providing routine health services helpline support and emergency response capacity for public health incidents and cross-government incident management.

    🇬🇧United Kingdom· EnglandPublished 24 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £143.6m
    Published 24 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £143,600,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • FG
      FOUNDEVER GB LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    24 June 2026
    Awarded — no open tender advertised

    Brief

    The UK Health Security Agency is seeking a strategic contact centre provider to deliver customer service operations and emergency response capabilities. The service will handle routine helpline operations during normal business conditions and provide rapid surge capacity to support public health emergencies, health incidents, and cross-government incident response activities. This requirement is being procured through RM6295 Outsourced Services lot 1 (Citizen Experience). Suppliers should demonstrate experience in managing high-volume customer interactions, emergency response protocols, and the ability to scale operations quickly during crisis situations.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In professional services, Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. CONTECH INTERNATIONAL1× · 17%
    2. Wavemaker Limited t/a WPP 6501× · 17%
    3. FOUNDEVER GB LTD1× · 17%
    4. Wakeup (UK) Ltd1× · 17%
    5. MATHYS and SQUIRE LLP1× · 17%
    6. Partnership Media Group t/a Govnet Communications1× · 17%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-051a65
    SS
    Buyer
    Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
    Sector
    Healthcare & Medical