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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Experience and Feedback Analysis Platform
    Closed contract

    Customer Experience and Feedback Analysis Platform

    Tender closed
    13 Aug 2026
    8 weeks ago

    CFL is seeking a technology and research partner to implement an AI-driven customer experience measurement platform with integrated feedback analysis capabilities.

    🇬🇧United Kingdom· ScotlandPublished 13 Jul 2026· 2 months agoviaFind a Tender
    Tender closed
    13 Aug 2026
    8 weeks ago
    Tender deadline passed on 13 Aug 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      13 Aug 2026
      1 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Scotland

    Lifecycle

    Closed

    Tender closed on 13 Aug 2026. Awaiting award.

    13 Jul 2026Today13 Aug 2026

    Brief

    CFL seeks a supplier partner to provide a comprehensive customer experience measurement solution. The supplier must deliver: (1) advanced technology platform for implementing best practice customer experience measurement methodologies; (2) full support for customer research framework development and execution; (3) AI-powered capabilities to analyze customer feedback and generate rich, actionable insights and summaries. The ideal partner will combine technological expertise with research consulting services to help CFL understand and act on customer insights effectively.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c9a8

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    Buyer
    CalMac Ferries Limited
    Sector
    Professional Services