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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsUnified Customer Relationship Management and Contact Centre Platform
    Open tender

    Unified Customer Relationship Management and Contact Centre Platform

    Liverpool City Region Combined Authority is exploring market solutions for a unified CRM and contact centre platform through pre-market engagement.

    🇬🇧United Kingdom· North WestPublished 27 Aug 2026· TodayviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    27 August 2026
    Open tender · no closing date published

    Brief

    Liverpool City Region Combined Authority is conducting a Pre-Market Engagement (PME) exercise to understand available market solutions for a Unified Customer Relationship Management System and Contact Centre Platform. This is not a formal call for competition. LCRCA seeks to gather insights on delivery models and service design approaches, including: technology platforms and system interoperability; integration capabilities with existing systems and infrastructure; commercial models and pricing structures; implementation approaches and mobilisation timelines; and ongoing support, maintenance, and service level agreements. Interested vendors are encouraged to provide information on their solutions and capabilities to inform future procurement strategy.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ed51
    LC
    Buyer
    LIVERPOOL CITY REGION COMBINED AUTHORITY
    Sector
    Media & Communications