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    ContractsUnified Customer Relationship Management and Contact Centre Platform
    Open tender

    Unified Customer Relationship Management and Contact Centre Platform

    Liverpool City Region Combined Authority is exploring market solutions for a unified CRM and contact centre platform through pre-market engagement.

    🇬🇧United Kingdom· North WestPublished 27 Aug 2026· 2 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    27 August 2026
    Open tender · no closing date published

    Brief

    Liverpool City Region Combined Authority is conducting a Pre-Market Engagement (PME) exercise to understand available market solutions for a Unified Customer Relationship Management System and Contact Centre Platform. This is not a formal call for competition. LCRCA seeks to gather insights on delivery models and service design approaches, including: technology platforms and system interoperability; integration capabilities with existing systems and infrastructure; commercial models and pricing structures; implementation approaches and mobilisation timelines; and ongoing support, maintenance, and service level agreements. Interested vendors are encouraged to provide information on their solutions and capabilities to inform future procurement strategy.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ed51

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    LC
    Buyer
    LIVERPOOL CITY REGION COMBINED AUTHORITY
    Sector
    Media & Communications