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    ContractsInsurance File Review Services
    Awarded contract

    Insurance File Review Services

    Awarded
    £142.3k
    Published 22 Jul 2026

    External firm needed to conduct a comprehensive insurance file review investigation to ensure customers have been treated fairly.

    🇬🇧United KingdomPublished 22 Jul 2026· 3 weeks agoviaContracts Finder
    Awarded
    £142.3k
    Published 22 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £142,330
      Pounds sterling
    • Tender closed
      3 Dec 2025
      8 months ago
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • EY
      ERNST YOUNG LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    22 Jul 2026Today3 Dec 2025

    Brief

    This opportunity invites external firms to provide professional file review services in support of an insurance investigation. The engagement will involve comprehensive examination and analysis of customer files to assess compliance with fair treatment practices and regulations. The selected firm will deliver thorough investigation support to help determine whether customers have been treated fairly throughout their interactions with the insurance organization. This role requires expertise in insurance operations, customer service standards, and regulatory compliance.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In financial services, FCA has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. ERNST YOUNG LLP1× · 50%
    2. PRICE WATERHOUSECOOPERS - FCA - LONDON SE1 2RT1× · 50%

    Across financial services, the most active winners are ARTHUR J GALLAGHER INSURANCE BROKERS LTD, ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY, MARSH LTD — the field to beat, or your route in as a partner.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    88f8fd9a-c777-4b52-987b-cf8ee7f50984-907750
    FC
    Buyer
    FCA
    Sector
    Financial Services