Police Service of Northern Ireland Core IT Managed Services Contract

The Police Service of Northern Ireland seeks a Core IT Managed Services provider to deliver comprehensive IT infrastructure, support, and operations. This contract covers operational systems including infrastructure and hosting, application support, desktop and laptop management, and service desk operations, excluding wide area networks, local area networks, printers, and sensitive specialist networks. Key Objectives: • Ensure business continuity and service quality across all police operations • Support seamless transition from current arrangements with minimal disruption • Provide flexible, scalable solutions for evolving operational needs • Maintain data security, confidentiality, and compliance with UK GDPR and security frameworks • Deliver improved value for money through robust contract management and continuous performance improvement • Enable modern IT management through automation and cloud integration (on-premises and hosted) • Adopt innovative technologies including AI and automation to enhance efficiency and resilience The contract aims to enhance frontline policing efficiency and public service delivery through world-class IT services while maintaining strong operational resilience. Suppliers will interface with existing systems and collaborate with third parties as needed to ensure effective service delivery.