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    ContractsThermo Fisher Talos Arctica Cryo-EM 3-Year Service and Support Contract
    Awarded contract

    Thermo Fisher Talos Arctica Cryo-EM 3-Year Service and Support Contract

    Awarded
    £567.2k
    Published 23 Sept 2026

    Three-year manufacturer service and support contract for Thermo Fisher Talos Arctica Cryogenic Electron Microscope including remote diagnostics, on-site repairs, preventive maintenance, spare parts and software updates.

    🇬🇧United Kingdom· LondonPublished 23 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £567.2k
    Published 23 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £567,203
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • FU
      FEI UK Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    23 September 2026
    Awarded — no open tender advertised

    Brief

    This is a 3-year original equipment manufacturer (OEM) service agreement for the Thermo Fisher Scientific Talos Arctica Cryogenic Electron Microscope (Serial Number 09950877, commissioned September 2020) and associated cryogenic electron microscopy equipment. The service agreement provides comprehensive manufacturer-backed support to ensure continued reliability and performance of this nationally significant research infrastructure asset. Services include: remote diagnostics and same-day technical support as the first stage of fault assessment; escalation to on-site physical inspection with a 48-hour response time during normal business hours; emergency repair support and corrective maintenance by manufacturer-certified service engineers; scheduled preventive maintenance; performance verification; software licences and maintenance; software updates; replacement parts and components (excluding consumables); and access to proprietary service tools, firmware, calibration procedures and technical documentation. Service delivery is provided through Thermo Fisher Scientific's UK-based organisation and service infrastructure, ensuring timely support and compliance with UK operational requirements. The equipment complies with UKCA and CE marking requirements. As the original equipment manufacturer, Thermo Fisher Scientific is the sole supplier capable of providing the complete package of OEM-supported maintenance, software updates, spare parts, and manufacturer-trained service engineers required to maintain the system to original specifications. No alternative supplier has access to the proprietary software, firmware, diagnostic tools, and certified components necessary to support this specialised research equipment.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In facilities management, NPL Management Limited has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Instron - Division of ITW Ltd1× · 33%
    2. FEI UK Ltd1× · 33%
    3. Cameca1× · 33%

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077847

    Your fit

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    NM
    Buyer
    NPL Management Limited
    Sector
    Facilities Management