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    ContractsDiagnostic Tool Implementation for Housing Customer Service and Repairs
    Awarded contract

    Diagnostic Tool Implementation for Housing Customer Service and Repairs

    Awarded
    £137k
    Published 30 Jun 2026

    Great Places Housing Group is implementing a diagnostic tool to enhance customer service and accelerate property repair processes.

    🇬🇧United Kingdom· North WestPublished 30 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £137k
    Published 30 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £137,025
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • PL
      PLENTIFIC LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    30 June 2026
    Awarded — no open tender advertised

    Brief

    Great Places Housing Group seeks to implement a Diagnostic Tool to streamline and improve customer service and property repair operations. This tool will modernize how the organization handles diagnostics for maintenance and repair requests, enabling faster problem identification, more efficient resource allocation, and enhanced service delivery to residents. The solution should integrate with existing systems and support staff in quickly diagnosing property issues to reduce repair timelines and improve customer satisfaction.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, Great Places Housing Group Limited has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. PLENTIFIC LTD1× · 50%
    2. ONE COMPLIANCE CYBER LTD1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c05e

    Your fit

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    GP
    Buyer
    Great Places Housing Group Limited
    Sector
    IT & Software