Out of Hours Call Handling Service for Chesterfield Borough Council

Chesterfield Borough Council is seeking a qualified partner to deliver comprehensive out-of-hours call handling services for calls received outside standard customer contact centre operating hours. The service will manage a diverse range of urgent requests including emergency repairs, tenant lockouts, dog warden services, drainage and flooding reports, homelessness inquiries, emergency planning notifications, and other ad hoc requests. The successful supplier will need to demonstrate reliability, effective call management systems, and the ability to handle multiple service types professionally. This is a critical service ensuring residents can access support during non-business hours.