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    ContractsOut of Hours Call Handling Service for Chesterfield Borough Council
    Awarded contract

    Out of Hours Call Handling Service for Chesterfield Borough Council

    Awarded
    £32k
    Published 26 Jun 2026

    Chesterfield Borough Council seeks a partner to provide 24/7 out-of-hours call handling for emergency and non-emergency services including repairs, homelessness, flooding, and other resident support requests.

    🇬🇧United Kingdom· EnglandPublished 26 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £32k
    Published 26 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £32,006
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • SD
      SPS Doorguard
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    26 June 2026
    Awarded — no open tender advertised

    Brief

    Chesterfield Borough Council is seeking a qualified partner to deliver comprehensive out-of-hours call handling services for calls received outside standard customer contact centre operating hours. The service will manage a diverse range of urgent requests including emergency repairs, tenant lockouts, dog warden services, drainage and flooding reports, homelessness inquiries, emergency planning notifications, and other ad hoc requests. The successful supplier will need to demonstrate reliability, effective call management systems, and the ability to handle multiple service types professionally. This is a critical service ensuring residents can access support during non-business hours.

    Track record

    5 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In professional services, CHESTERFIELD BOROUGH COUNCIL has awarded 5 contracts to 4 suppliers.

    Who wins here
    1. VENN GROUP LIMITED2× · 40%
    2. PERMISERV LIMITED1× · 20%
    3. Tile Hill Interim & Executive Limited1× · 20%
    4. SPS Doorguard1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Chesterfield Borough Council requires a supplier to deliver water cooler supply and ongoing maintenance services to multiple council locations.

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    Open in Professional Services

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    Lifestone Homes is seeking an experienced Internal Audit Service Provider to deliver a three-year contract (with optional two-year extensions) commencing in 2027/28.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06be3b

    Your fit

    Could you win the next one?

    This went to SPS Doorguard. Sonar reads CHESTERFIELD BOROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CB
    Buyer
    CHESTERFIELD BOROUGH COUNCIL
    Sector
    Professional Services