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    ContractsOut of Hours Housing Repairs Call Centre Service
    Awarded contract

    Out of Hours Housing Repairs Call Centre Service

    Status
    Awarded
    Published 29 May 2026

    Tamworth Borough Council seeks a qualified contractor to provide out-of-hours housing repairs call center and emergency triage services for residents.

    🇬🇧United Kingdom· EnglandPublished 29 May 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 29 May 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • OB
      ORCA BUSINESS SUPPORT LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    29 May 2026
    Awarded — no open tender advertised

    Brief

    Tamworth Borough Council is seeking a qualified and experienced contractor to operate an Out-of-Hours (OOH) housing repairs call handling service. The service must safely triage and manage emergency and hazard-related repairs for residents outside standard working hours, including cases falling under Awaab's Law. This is a critical safety function essential for protecting vulnerable residents and ensuring rapid response to urgent housing issues. The successful contractor will need to demonstrate expertise in call center operations, emergency response protocols, housing repair knowledge, and compliance with relevant health and safety regulations. The service aims to provide accessible support to residents when council offices are closed, ensuring that urgent repair issues are properly assessed and appropriately escalated to emergency responders or repair teams as needed.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, TAMWORTH BOROUGH COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. ORCA BUSINESS SUPPORT LIMITED1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05f775
    TB
    Buyer
    TAMWORTH BOROUGH COUNCIL
    Sector
    Facilities Management