Managed Digital Mailroom Service for Trafford Council

Trafford Council seeks a supplier to provide comprehensive digital mailroom services that will process incoming mail and documents from residents and businesses. The service covers all documents related to Council Tax, Business Rates, Assessments, Sundry Debtors, and Adult Social Care (ASC). Key responsibilities include: receiving and opening post from Royal Mail and courier services, preparing documents for processing, scanning and indexing all materials, maintaining security and control of received documents, transferring electronic documents to the Council's document management system (NEC) for distribution to relevant user inboxes, implementing backup and recovery procedures for scanned documents, managing document storage and secure destruction, and returning original documents to customers when required. The supplier will act as a critical link in the Council's document workflow, ensuring efficient and secure handling of high-volume incoming correspondence.