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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre and Telephony Services
    Open tender

    Contact Centre and Telephony Services

    Contract value
    £35m
    Published 31 Jul 2026

    Seeking a qualified provider to deliver professional contact centre and telephony services with integrated communication solutions.

    🇬🇧United Kingdom· WalesPublished 31 Jul 2026· 3 weeks agoviaFind a Tender
    Contract value
    £35m
    Published 31 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £35,000,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    31 July 2026
    Open tender · no closing date published

    Brief

    This opportunity involves the provision of comprehensive contact centre and telephony solutions. Suppliers should be prepared to offer integrated communication systems that support inbound and outbound calling capabilities, call routing, interactive voice response (IVR), call recording, analytics, and reporting functionalities. The service should ensure high availability, scalability to handle varying call volumes, and professional customer support. Potential suppliers may need to demonstrate experience in managing multi-channel contact centre operations, system reliability, security compliance, and the ability to integrate with existing business systems.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069bcd
    DV
    Buyer
    Driver and Vehicle Licensing Agency
    Sector
    Media & Communications