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    ContractsCloud Migration for Workforce Management System
    Awarded contract

    Cloud Migration for Workforce Management System

    Status
    Awarded
    Published 28 Jul 2026

    YAS requires cloud migration of its workforce management system from on-premises NICE WFM to a cloud-based solution supporting 1,000 users with enhanced features and managed support.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 28 Jul 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 28 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • SB
      SVL BUSINESS SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    28 July 2026
    Awarded — no open tender advertised

    Brief

    YAS is seeking to migrate its on-premises NICE Workforce Management (WFM) solution to a cloud-based platform. The current on-premises system, delivered by SVL Business Solutions, will no longer be supported after December 2026 as NICE transitions to a cloud-only model. This procurement opportunity involves implementing NICE WFM Cloud (v8.1) to support 1,000 users with supplier-managed infrastructure and maintenance. The cloud solution will provide a 99.9% SLA-backed availability guarantee, improved system performance and resilience, enhanced security and compliance capabilities, and access to advanced features including AI-powered forecasting, real-time scheduling, and advanced analytics. The solution may include Employee Experience Management (EEM) functionality to optimize workforce flexibility, staff engagement, and administrative efficiency. Suppliers should be prepared to support the migration from the legacy on-premises environment, system configuration, user training, and ongoing cloud platform management.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, YORKSHIRE AMBULANCE SERVICE NHS TRUST has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. SOFTCAT PLC1× · 50%
    2. SVL BUSINESS SOLUTIONS LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d53a

    Your fit

    Could you win the next one?

    This went to SVL BUSINESS SOLUTIONS LIMITED. Sonar reads YORKSHIRE AMBULANCE SERVICE NHS TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    YA
    Buyer
    YORKSHIRE AMBULANCE SERVICE NHS TRUST
    Sector
    IT & Software