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    ContractsPre-Market Engagement for Third-Party Debt Collection Services
    Open tender

    Pre-Market Engagement for Third-Party Debt Collection Services

    Contract value
    £350m
    Published 24 Aug 2026

    HMRC is conducting pre-market engagement to understand supplier capabilities for delivering end-to-end debt collection and recovery services, with a potential contract term of up to 8 years.

    🇬🇧United Kingdom· LondonPublished 24 Aug 2026· 2 months agoviaFind a Tender
    Contract value
    £350m
    Published 24 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £350,000,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    24 August 2026
    Open tender · no closing date published

    Brief

    HMRC is seeking supplier input to understand market capabilities and options for delivering comprehensive debt collection and recovery services. This pre-market engagement invites suppliers to share their expertise across the full debt recovery lifecycle, including collection, analytics, affordability assessment, customer engagement, and support for vulnerable customers. HMRC is evaluating how suppliers can combine capabilities to achieve fair, sustainable debt recovery while improving outcomes and customer experience. Potential services required include managed debt collection, debt analytics, digital repayment solutions, affordability assessment, data enrichment, vulnerability support, fraud and error detection, and performance reporting for both domestic and international debt. This engagement focuses on understanding social value considerations; future engagement may cover delivery models, commercial structures, technology and AI, and supply chain resilience. The maximum estimated contract term is 8 years with potential value dependent on final scope and duration. The procurement route has not yet been confirmed and may involve a framework or alternative approaches. HMRC is at an early stage and has made no final decisions on commercial models, contract structure, or number of suppliers.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06eabf

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    HR
    Buyer
    HM Revenue & Customs
    Sector
    Financial Services