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    ContractsHM Land Registry Tone of Voice Implementation Contract
    Awarded contract

    HM Land Registry Tone of Voice Implementation Contract

    Awarded
    £150k
    Published 26 May 2026

    HM Land Registry is contracting services to develop and implement a new Tone of Voice for customer communications, including strategy, guidelines, and employee training (£118,150, 6 months + optional 3-month extension).

    🇬🇧United KingdomPublished 26 May 2026· 3 months agoviaContracts Finder
    Awarded
    £150k
    Published 26 May 2026

    Decision brief

    4 fields
    • Contract value
      £150,000
      Pounds sterling
    • Tender closed
      20 Oct 2025
      10 months ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FW
      The First Word Agency Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    26 May 2026Today20 Oct 2025

    Brief

    HM Land Registry is seeking services to plan and implement a new Tone of Voice for the organisation. This contract focuses on written customer correspondence and includes: creating actionable communication principles and practical guidelines, developing a communications strategy, and designing a comprehensive training and engagement program for HMLR employees. The contract is valued at £118,150.00 (ex VAT) and will run for an initial 6-month term with an optional 3-month extension until 31st August 2026. This opportunity is available through Further Competition RM6126 - Research & Insights DPS framework.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In research innovation, HM LAND REGISTRY has awarded 1 contract to 1 supplier.

    Who wins here
    1. The First Word Agency Ltd1× · 100%

    Across research innovation, the most active winners are IPSOS MARKET RESEARCH LIMITED, WSP UK LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    402fd969-fedf-49b7-ad38-9f58c1c500e5-899121
    HL
    Buyer
    HM LAND REGISTRY
    Sector
    Research & Innovation