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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIreland – CRM and Digital Services Platform Framework Agreement
    Awarded contract

    Ireland – CRM and Digital Services Platform Framework Agreement

    Awarded
    3m
    Published 8 Jun 2026

    Ireland is establishing a framework agreement for an integrated CRM and digital services platform to modernize customer relationship management and digital operations.

    🇮🇪IrelandPublished 8 Jun 2026· 2 months agoviaTED
    Awarded
    3m
    Published 8 Jun 2026

    Decision brief

    4 fields
    • Contract value
      3,000,000currency not stated
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    8 June 2026
    Awarded — no open tender advertised

    Brief

    This procurement seeks to establish a single-party framework agreement with a vendor to provide a comprehensive Customer Relationship Management (CRM) software package integrated with digital services capabilities. The successful supplier will deliver a unified platform designed to enhance customer engagement, streamline business processes, and support digital transformation initiatives. The solution should include CRM functionality such as contact management, customer data management, sales pipeline tracking, and customer service capabilities, alongside complementary digital services features. This framework agreement will enable flexible service delivery and potential scalability to meet evolving organizational needs.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, CORK COUNTY COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. Granicus Firmstep Ltd1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Electronic Tendering and Contract Management System for Castles & Coasts Housing Association

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    £1nominalBusiness Services Organisation Procurement and Logistics Service
    Published 26 Aug 2026
    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    389077-2026
    CC
    Buyer
    CORK COUNTY COUNCIL
    Sector
    IT & Software