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    ContractsReplacement Call Handling System for Alarm Receiving Centre
    Open tender

    Replacement Call Handling System for Alarm Receiving Centre

    Contract value
    £2m
    Published 10 Aug 2026

    NHDC seeks a modern replacement Alarm Receiving Centre platform for 24/7 telecare monitoring and emergency response services supporting vulnerable residents and partner organizations.

    🇬🇧United Kingdom· East of EnglandPublished 10 Aug 2026· 2 months agoviaFind a Tender
    Contract value
    £2m
    Published 10 Aug 2026

    Decision brief

    4 fields
    • Contract value
      est.£2,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    10 August 2026
    Open tender · no closing date published

    Brief

    North Hertfordshire District Council (NHDC) is seeking a replacement Alarm Receiving Centre (ARC) platform to support the Herts Careline service. This is the pre-qualification stage of a two-stage procurement process. The ARC provides critical 24/7 monitoring and emergency response services for vulnerable residents and partner organizations. The current system is reaching the end of its technical and contractual life and must be replaced with a modern, secure, and resilient solution that supports both legacy analogue alarm equipment and emerging digital telecare technologies. NHDC has completed preliminary market engagement to inform this procurement. Suppliers must register on the Supply Hertfordshire Portal (In-Tend system) to submit responses. For registration or technical support, contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e062

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    NH
    Buyer
    NORTH HERTFORDSHIRE DISTRICT COUNCIL
    Sector
    IT & Software