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    ContractsAutomated Outbound Dialler for Housing Rent Management - Contract Award Notice
    Awarded contract

    Automated Outbound Dialler for Housing Rent Management - Contract Award Notice

    Awarded
    £80k
    Published 7 Oct 2026

    Nottingham City Council has awarded a 12-month cloud-based automated dialler contract to Voicescape Limited for housing rent and tenant arrears management, with an initial annual licence fee of £80,000.

    🇬🇧United KingdomPublished 7 Oct 2026· TodayviaContracts Finder
    Awarded
    £80k
    Published 7 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £80,000
      Pounds sterling
    • Tender closed
      29 Mar 2026
      6 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    7 Oct 202629 Mar 2026

    Brief

    Nottingham City Council has awarded a contract to Voicescape Limited under Crown Commercial Service G-Cloud 14 (RM1557.14, Lot 2) for a cloud-hosted automated outbound dialler solution serving the Council's Housing Services and Housing Rents functions. The solution enables automated tenant engagement regarding rent accounts and arrears through outbound voice and SMS communications, with integrated campaign management, officer routing, reporting, analytics, and compatibility with existing housing systems. The initial 12-month contract runs from 30 March 2026 to 29 March 2027, with optional three further 12-month renewal periods. The Year 1 annual licence fee is £80,000 excluding VAT, based on 23,500 properties. Renewal pricing follows the previous year's annual licence fee plus RPI and 2.9%. Please note: This is an award notice only and is not open for applications. Interested suppliers should consider G-Cloud 14 framework opportunities for similar services.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, NOTTINGHAM CITY COUNCIL has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. Granicus Firmstep Ltd1× · 25%
    2. PANACEA APPLICATIONS LIMITED1× · 25%
    3. CENTERPRISE INTERNATIONAL LTD1× · 25%
    4. VOICESCAPE LIMITED1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    de4c5bd1-0931-4376-9191-4dcc236ffcf1-916935

    Your fit

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    This went to VOICESCAPE LIMITED. Sonar reads NOTTINGHAM CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NC
    Buyer
    NOTTINGHAM CITY COUNCIL
    Sector
    IT & Software