Secure Payment Kiosks for Local Authority Services

Denbighshire County Council seeks suppliers for payment kiosks to be installed in Local Authority One Stop Shops. The kiosks must accept multiple payment methods including cash, debit/credit cards, contactless payments, and mobile wallets (Apple Pay, Google Pay). Key requirements include real-time transaction processing, printed and digital receipts, change dispensing, bilingual Welsh/English operation, and integration with council back-office systems for reporting and reconciliation. The kiosks must comply with PCI DSS data protection standards, UK accessibility standards (including wheelchair access and assistance features for visually impaired users), and relevant British Standards for electrical and payment equipment. Physical security features must include tamper-resistant construction, lockable cash compartments, integrated alarms, secure audit trails, and automatic cash counting. The system must achieve 99.5% uptime with remote diagnostics capability, battery backup during power outages, and modular components for easy maintenance. The user interface should feature large touchscreen displays with intuitive navigation, audio guidance options, step-by-step instructions, and accessibility features such as Braille labelling and tactile buttons. Suppliers are invited to share innovative solutions, demonstrate latest market technologies, and provide input on costs, timescales, and implementation approaches.