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    ContractsIT Service Management Platform Subscription for Business Support Services
    Awarded contract

    IT Service Management Platform Subscription for Business Support Services

    Awarded
    £42.5k
    Published 23 Sept 2026

    Subscription-based IT Service Management platform to support business operations and streamline IT support services.

    🇬🇧United KingdomPublished 23 Sept 2026· 3 weeks agoviaContracts Finder
    Awarded
    £42.5k
    Published 23 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £42,480
      Pounds sterling
    • Tender closed
      12 Aug 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    23 Sept 2026Today12 Aug 2026

    Brief

    This opportunity seeks a subscription to ManageEngine Service Desk Plus, an IT Service Management (ITSM) platform designed to streamline and automate business support processes. The platform provides comprehensive incident management, request fulfillment, change management, and asset tracking capabilities. Suppliers should be prepared to deliver cloud-based or on-premise deployment options, user licensing, technical support, and regular software updates. The solution will support the Business Support and Professional Services (BSPS) division in managing IT service requests, improving response times, and enhancing overall service quality through centralized ticketing and workflow automation.

    Track record

    9 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, FRIMLEY HEALTH NHS FOUNDATION TRUST has awarded 9 contracts to 7 suppliers.

    Who wins here
    1. CDW LIMITED3× · 33%
    2. Cloud21 Limited1× · 11%
    3. Hyland UK Operations Limited1× · 11%
    4. VOICE CONNECT LIMITED1× · 11%
    5. oneAdvanced1× · 11%
    6. XMA LIMITED1× · 11%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    07dc4d0c-2add-4a57-a36c-155f2b71ff32-915179

    Your fit

    Could you win the next one?

    This went to XMA LIMITED. Sonar reads FRIMLEY HEALTH NHS FOUNDATION TRUST's work like this against your business — who holds it, and whether you could compete or partner next time.

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    FH
    Buyer
    FRIMLEY HEALTH NHS FOUNDATION TRUST
    Sector
    IT & Software