Cloud-Based Learning Management System for Yeovil Town Council

Yeovil Town Council is seeking a secure, accessible and scalable cloud-based Learning Management System (LMS) to support approximately 200 users including employees, elected members, temporary staff, volunteers and authorised users. The system must provide a centralised platform for delivering, managing and monitoring mandatory compliance training, employee and councillor development, role-specific learning and council-specific training content, with a comprehensive pre-built course library covering Health and Safety, Fire Safety, Data Protection and GDPR, Cyber Security, Equality, Diversity and Inclusion, Safeguarding, Information Governance and governance training. The solution must be supplied as a Software as a Service (SaaS) offering and include user licences, implementation and configuration, user setup, data migration support, administrator training, content authoring tools, reporting dashboards, automated notifications and policy acknowledgement functionality. Integration with Microsoft 365 (including Microsoft Entra ID Single Sign-On, Outlook and Teams) is required. The supplier must provide comprehensive support including helpdesk and technical assistance, platform maintenance and upgrades, account management, annual service reviews and performance reporting with agreed Service Level Agreement commitments. The system must comply with UK GDPR, meet WCAG 2.2 AA accessibility standards, guarantee minimum 99.9% monthly availability and maintain appropriate information security, backup and disaster recovery procedures. The initial contract term is three years with two optional 24-month extensions (maximum seven-year duration). Contract commencement is 1 February 2027 with go-live targeted for 1 April 2027. Suppliers must provide fixed pricing (exclusive of VAT) for implementation, annual licensing, support, maintenance and content library costs for the initial three-year term, plus details of optional charges for additional users, bespoke content, consultancy and integrations.