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    ContractsComplaints Management System
    Awarded contract

    Complaints Management System

    Awarded
    £82k
    Published 8 Sept 2026

    A digital complaints management system to log, track, and report on complaints while meeting statutory duties and supporting MP and Member enquiries.

    🇬🇧United Kingdom· LondonPublished 8 Sept 2026· 1 month agoviaFind a Tender
    Awarded
    £82k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £81,988
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • RG
      RESPOND GROUP LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    8 September 2026
    Awarded — no open tender advertised

    Brief

    The Council is seeking a complaints management system to streamline the handling, logging, and monitoring of complaints received from the public. The system must support statutory reporting requirements and compliance obligations. Additionally, it should manage MP enquiries and be flexible enough to accommodate Member enquiries in the future if required. The solution should provide comprehensive reporting capabilities to track complaint trends, resolution times, and outcomes.

    Track record

    8 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF BROMLEY has awarded 8 contracts to 8 suppliers.

    Who wins here
    1. Me Learning Ltd1× · 13%
    2. XANTURA LIMITED1× · 13%
    3. TET LIMITED1× · 13%
    4. HAVAS PEOPLE LIMITED1× · 13%
    5. DOCUSIGN INTERNATIONAL EMEA LIMITED1× · 13%
    6. RESPOND GROUP LIMITED1× · 13%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f421

    Your fit

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    LB
    Buyer
    LONDON BOROUGH OF BROMLEY
    Sector
    IT & Software