BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsAptean Respond Complaints Management System License and Support
    Awarded contract

    Aptean Respond Complaints Management System License and Support

    Awarded
    £36.4k
    Published 7 Jul 2026

    License and support service fee for Aptean Respond, a complaints management system that helps organizations track and resolve customer issues efficiently.

    🇬🇧United Kingdom· North EastPublished 7 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £36.4k
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £36,414
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • RG
      RESPOND GROUP LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    7 July 2026
    Awarded — no open tender advertised

    Brief

    This procurement opportunity is for the licensing and ongoing support services of the Aptean Respond complaints management system. The system is designed to streamline and manage customer complaints and inquiries efficiently. Suppliers should understand that this includes both the software license fees and comprehensive technical support services required to maintain system operations. The solution helps organizations track, prioritize, and resolve complaints across multiple channels to improve customer satisfaction and operational efficiency.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, DARLINGTON BOROUGH COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. RESPOND GROUP LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from DARLINGTON BOROUGH COUNCIL

    4 listingsView all →
    ClosedSocial Care🇬🇧United Kingdom

    Supported Accommodation Services

    Procurement opportunity to provide supported accommodation services including housing and personalized care support for vulnerable populations.

    est.£128,952DARLINGTON BOROUGH COUNCIL
    Published 22 Oct 2026
    AwardedSocial Care🇬🇧United Kingdom

    Home Care Service Placement Opportunity - Lot 3

    Procurement opportunity for qualified home care service providers to deliver services under Lot 3 of a multi-lot homecare placement framework.

    £46,796DARLINGTON BOROUGH COUNCIL
    Published 22 Oct 2026
    AwardedSocial Care🇬🇧United Kingdom

    Home Care Service Placement Opportunity - Lot 2

    Competitive procurement for home care service placement and coordination services under Lot 2 of ID350498.

    £48,951DARLINGTON BOROUGH COUNCIL
    Published 22 Oct 2026
    AwardedSocial Care🇬🇧United Kingdom

    Home Care Service Placement Opportunity - Lot 2

    Opportunity to become a qualified home care service provider through a placement-based contract framework.

    £33,430DARLINGTON BOROUGH COUNCIL
    Published 22 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Digital Architecture, Design and Product Services for HMRC

    HMRC is procuring Architecture, Design and Product Services worth approximately £300m over 5 years through the DOS 7 framework, open to eligible suppliers only.

    £300,000,000indicativeHM Revenue & Customs
    Published 23 Oct 2026
    IT & Software🇬🇧United Kingdom

    Identity Assurance (NIDA) Solution - Support, Maintenance and Development

    Supplier needed to support, maintain, and develop the NICS Identity Assurance (NIDA) application with a 3-month transition period followed by 3 years of service, plus optional extensions.

    est.£5,500,000CPD - Supplies and Services Division
    Published 23 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Information Session: Social Care Case Management System Standards and Supplier Assurance

    DfE and DHSC are hosting an information session for social care system suppliers to explain new data standards and a Catalogue Agreement assurance approach.

    Department of Health & Social Care
    Published 23 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Oracle Fusion Support and Transformation Service

    Wiltshire Council seeks a managed service provider to deliver Oracle Fusion support, improvement, and transformation services across Finance, Supply Chain, Human Resources, Payroll, and Enterprise Performance Management modules.

    £688,000indicativeWILTSHIRE COUNCIL
    Published 23 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c560

    Your fit

    Could you win the next one?

    This went to RESPOND GROUP LIMITED. Sonar reads DARLINGTON BOROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    DB
    Buyer
    DARLINGTON BOROUGH COUNCIL
    Sector
    IT & Software