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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsAptean Respond Complaints Management System License and Support
    Awarded contract

    Aptean Respond Complaints Management System License and Support

    Awarded
    £36.4k
    Published 7 Jul 2026

    License and support service fee for Aptean Respond, a complaints management system that helps organizations track and resolve customer issues efficiently.

    🇬🇧United Kingdom· North EastPublished 7 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £36.4k
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £36,414
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Suppliers

    1 supplier
    • RG
      RESPOND GROUP LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    7 July 2026
    Awarded — no open tender advertised

    Brief

    This procurement opportunity is for the licensing and ongoing support services of the Aptean Respond complaints management system. The system is designed to streamline and manage customer complaints and inquiries efficiently. Suppliers should understand that this includes both the software license fees and comprehensive technical support services required to maintain system operations. The solution helps organizations track, prioritize, and resolve complaints across multiple channels to improve customer satisfaction and operational efficiency.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, DARLINGTON BOROUGH COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. RESPOND GROUP LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c560
    DB
    Buyer
    DARLINGTON BOROUGH COUNCIL
    Sector
    IT & Software