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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsAutomated Telephone Appointment Management System for BSPS Network
    Awarded contract

    Automated Telephone Appointment Management System for BSPS Network

    Awarded
    £161.8k
    Published 25 Sept 2026

    Provision of a cloud-based automated telephone appointment management system to enhance scheduling efficiency across the BSPS network.

    🇬🇧United KingdomPublished 25 Sept 2026· TodayviaContracts Finder
    Awarded
    £161.8k
    Published 25 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £161,810
      Pounds sterling
    • Tender closed
      31 Jul 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VC
      VOICE CONNECT LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    25 Sept 202631 Jul 2026

    Brief

    This opportunity seeks a cloud-based automated telephone appointment management system to support the BSPS network. The solution should streamline appointment scheduling, confirmation, and reminders through automated telephone interactions, reducing administrative burden and improving patient or customer accessibility. The system must be delivered as a cloud-based service, ensuring scalability, reliability, and minimal infrastructure requirements. Qualified suppliers should demonstrate experience with appointment management systems, telephony integration, and healthcare or service network operations.

    Track record

    8 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, FRIMLEY HEALTH NHS FOUNDATION TRUST has awarded 8 contracts to 6 suppliers.

    Who wins here
    1. CDW LIMITED3× · 38%
    2. Hyland UK Operations Limited1× · 13%
    3. VOICE CONNECT LIMITED1× · 13%
    4. oneAdvanced1× · 13%
    5. XMA LIMITED1× · 13%
    6. FUTURE PERFECT (HEALTHCARE) LIMITED1× · 13%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e10e3f61-c47a-4ebc-bd9f-703c5e3d5002-915424
    FH
    Buyer
    FRIMLEY HEALTH NHS FOUNDATION TRUST
    Sector
    IT & Software