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    ContractsOut of Hours Contact Centre Service for Sheltered Housing
    Closed contract

    Out of Hours Contact Centre Service for Sheltered Housing

    Tender closed
    20 Oct 2026
    7 days ago

    Brunelcare seeks an out-of-hours contact centre provider to deliver emergency housing, property, and welfare support for sheltered housing residents, with a three-year initial contract commencing April 2027.

    🇬🇧United Kingdom· South WestPublished 14 Sept 2026· 1 month agoviaFind a Tender
    Tender closed
    20 Oct 2026
    7 days ago
    Tender deadline passed on 20 Oct 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      20 Oct 2026
      1 week ago
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Lifecycle

    Closed

    Tender closed on 20 Oct 2026. Awaiting award.

    14 Sept 2026Today20 Oct 2026

    Brief

    Brunelcare, a Bristol-based charity providing housing and care services for older people across the South West, is seeking a supplier to deliver an Out of Hours (OOH) Contact Centre Service. The service will operate during evenings, weekends, and public holidays to support residents in Brunelcare's sheltered flats and bungalows. Key responsibilities include: handling emergency repairs and safety incidents, conducting welfare checks and safeguarding alerts, assisting with access issues and lockouts, and escalating incidents to daytime operational teams. The successful supplier will provide comprehensive call handling, triage, logging, monitoring, escalation, and reporting of all out-of-hours incidents, and will coordinate with Brunelcare's Direct Labour Organisation (DLO) and specialist contractors for repair-related call-outs. This is an Open Procedure procurement with a service commencement date of 1st April 2027. The contract comprises an initial three-year term with options to extend for up to two additional years (maximum five years total). Tender submission deadline is 12pm on 20th October 2026. Shared Services for Housing (SSfH) is managing this tender on behalf of Brunelcare. Full details are available via ProContract.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In facilities management, Brunelcare has awarded 1 contract to 1 supplier.

    Who wins here
    1. QUALITY CATERING MAINTENANCE LIMITED1× · 100%

    Across facilities management, the most active winners are NHS SUPPLY CHAIN COORDINATION LIMITED NHSSC SCCL, TUNSTALL HEALTHCARE UK LTD, NHS ENGLAND — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f90a

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    BR
    Buyer
    Brunelcare
    Sector
    Facilities Management