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    ContractsOut of Hours Contact Centre Service for Sheltered Housing
    Open tender

    Out of Hours Contact Centre Service for Sheltered Housing

    Tender closes
    36d
    20 Oct 2026 · in 5 weeks

    Brunelcare seeks an out-of-hours contact centre provider to deliver emergency housing, property, and welfare support for sheltered housing residents, with a three-year initial contract commencing April 2027.

    🇬🇧United Kingdom· South WestPublished 14 Sept 2026· TodayviaFind a Tender
    Tender closes
    36d
    20 Oct 2026 · in 5 weeks

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closes
      20 Oct 2026
      36 days left
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Lifecycle

    Open

    36 days left to bid. Opened today, deadline 20 Oct 2026.

    14 Sept 202620 Oct 2026

    Brief

    Brunelcare, a Bristol-based charity providing housing and care services for older people across the South West, is seeking a supplier to deliver an Out of Hours (OOH) Contact Centre Service. The service will operate during evenings, weekends, and public holidays to support residents in Brunelcare's sheltered flats and bungalows. Key responsibilities include: handling emergency repairs and safety incidents, conducting welfare checks and safeguarding alerts, assisting with access issues and lockouts, and escalating incidents to daytime operational teams. The successful supplier will provide comprehensive call handling, triage, logging, monitoring, escalation, and reporting of all out-of-hours incidents, and will coordinate with Brunelcare's Direct Labour Organisation (DLO) and specialist contractors for repair-related call-outs. This is an Open Procedure procurement with a service commencement date of 1st April 2027. The contract comprises an initial three-year term with options to extend for up to two additional years (maximum five years total). Tender submission deadline is 12pm on 20th October 2026. Shared Services for Housing (SSfH) is managing this tender on behalf of Brunelcare. Full details are available via ProContract.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f90a
    BR
    Buyer
    Brunelcare
    Sector
    Facilities Management