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    ContractsPatient Services Hub - Digital Integration Platform for Hywel Dda University Health Board
    Open tender

    Patient Services Hub - Digital Integration Platform for Hywel Dda University Health Board

    Contract value
    £1
    Published 8 Jun 2026

    Develop an integrated digital platform providing patients unified multi-channel access to health services while giving clinicians real-time visibility of patient care across the health board.

    🇬🇧United Kingdom· WalesPublished 8 Jun 2026· 3 months agoviaFind a Tender
    Contract value
    £1
    Published 8 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £1nominal
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 months ago.

    8 June 2026
    Open tender · no closing date published

    Brief

    Hywel Dda University Health Board seeks to implement a comprehensive Patient Service Centre (PSC) through CGI IT UK Limited. This opportunity involves delivering a unified, multi-channel patient access platform integrating phone, web, chat, post, SMS and in-person services alongside a 360° clinician view system. The PSC will streamline patient interactions by eliminating fragmented contact points, enabling patients to access appointments, referrals, guidance and waiting list information through a single gateway. The 360° View component will provide clinical and operational staff with real-time, unified patient records, interaction histories and pathway activity to support coordinated multidisciplinary team working and reduce administrative burden. The platform works in conjunction with the Patient Engagement Platform (PEP) to enable patient self-management of care such as appointment booking and clinical guidance access. The solution aligns with NHS Wales digital priorities, improves patient experience, reduces operational duplication and creates foundations for regional integration and future service expansion. Suppliers should understand the scope includes system integration across existing health board systems, staff workflow optimization, patient-facing channel management and real-time data visibility for clinical teams.

    Track record

    6 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, HYWEL DDA UNIVERSITY HEALTH BOARD has awarded 6 contracts to 4 suppliers.

    Who wins here
    1. TRUSTMARQUE SOLUTIONS LIMITED3× · 50%
    2. Meta Compliance Limited1× · 17%
    3. Allocate Software TA RLDatix Limited1× · 17%
    4. Change Healthcare1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b050
    HD
    Buyer
    HYWEL DDA UNIVERSITY HEALTH BOARD
    Sector
    IT & Software