Mystery Shopping Services for Training Centre Monitoring

CITB seeks qualified mystery shopping providers to conduct regular evaluations of approved testing and training centres. The primary objective is to ensure centres comply with CITB scheme rules, maintain operational standards, and deliver the customer experience and service quality that CITB requires. Mystery shoppers will assess centre performance across key areas, document findings, and provide assurance reporting to CITB. This opportunity is ideal for providers with experience in quality assurance, customer experience evaluation, and the ability to conduct assessments across multiple locations. Successful providers will help CITB maintain consistent standards and regulatory compliance across its network of training and testing centres.