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    ContractsCasework Management System for Customer Feedback and Information Rights
    Awarded contract

    Casework Management System for Customer Feedback and Information Rights

    Awarded
    £126.6k
    Published 5 Nov 2026

    A casework management system to handle customer feedback and information rights cases with improved efficiency, compliance, and reporting capabilities.

    🇬🇧United KingdomPublished 5 Nov 2026· TodayviaContracts Finder
    Awarded
    £126.6k
    Published 5 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £126,597
      Pounds sterling
    • Tender closed
      25 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • CU
      CIVICA UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    5 Nov 202625 Sept 2026

    Brief

    The Council is seeking a casework management system to streamline end-to-end case handling across Customer Feedback and Information Rights functions. The system must enable efficient case processing while ensuring regulatory compliance and transparency throughout the customer journey. Key requirements include: automated workflow management to improve processing times, secure document handling and audit trails for regulatory compliance, integrated reporting and analytics to provide organisational insight, and a user-friendly interface to enhance customer experience. The solution should support multi-channel case intake, case tracking and prioritisation, performance monitoring, and comprehensive management information to support decision-making across the organisation.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, BRIGHTON HOVE CITY COUNCIL has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. PAYBYPHONE LIMITED1× · 33%
    2. CIVICA UK LIMITED1× · 33%
    3. ACQUIA LTD1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    fb5f2a63-fc5c-4f39-b388-148bca2883eb-920702

    Your fit

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    This went to CIVICA UK LIMITED. Sonar reads BRIGHTON HOVE CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    BH
    Buyer
    BRIGHTON HOVE CITY COUNCIL
    Sector
    IT & Software