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    ContractsVerint CRM Software Supply and Maintenance for Local Government
    Awarded contract

    Verint CRM Software Supply and Maintenance for Local Government

    Awarded
    £154.4k
    Published 22 Jul 2026

    Chichester District Council has awarded a contract for continued supply and maintenance of Verint CRM software and services to support the Council's customer service operations.

    🇬🇧United KingdomPublished 22 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £154.4k
    Published 22 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £154,350
      Pounds sterling
    • Tender closed
      1 Jul 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BO
      BOXXE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    22 Jul 2026Today1 Jul 2026

    Brief

    Chichester District Council has awarded a contract for the continued supply and maintenance of Verint Engagement Management Professional, a cloud-based Customer Relationship Management (CRM) platform designed for local government. The contract includes software licenses, technical support, system maintenance, and related services. This CRM solution enables the Council's customer services team to efficiently manage customer enquiries, track interactions, handle case management, maintain knowledge bases, generate reports, and access comprehensive CRM functionality. The platform supports daily operations across the Council's customer services department. This is a Direct Award contract issued under the KCS Procurement Services Framework Agreement Y23065 for Software Products and Associated Services.

    Track record

    10 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In it software, HAMPSHIRE COUNTY COUNCIL has awarded 10 contracts to 9 suppliers.

    Who wins here
    1. VIX TECHNOLOGY UK LIMITED2× · 20%
    2. BOXXE LIMITED1× · 10%
    3. oneAdvanced1× · 10%
    4. CIVICA UK LIMITED1× · 10%
    5. PROACT IT UK1× · 10%
    6. BUILT INTELLIGENCE LTD1× · 10%

    +3 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

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    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    999e2f2e-7e5d-4531-80f9-8bb0392d553b-904826

    Your fit

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    This went to BOXXE LIMITED. Sonar reads HAMPSHIRE COUNTY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    HC
    Buyer
    HAMPSHIRE COUNTY COUNCIL
    Sector
    IT & Software