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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Relationship Management (CRM) Partner Agency
    Open tender

    Customer Relationship Management (CRM) Partner Agency

    Tender closes
    91d
    4 Dec 2026 · in 13 weeks

    SWR requires a CRM partner agency to provide strategic customer marketing, journey optimization, analytics, and multi-channel media activation services.

    🇬🇧United Kingdom· LondonPublished 11 Aug 2026· 3 weeks agoviaFind a Tender
    Tender closes
    91d
    4 Dec 2026 · in 13 weeks

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closes
      4 Dec 2026
      91 days left
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    91 days left to bid. Opened 3 weeks ago, deadline 4 Dec 2026.

    11 Aug 2026Today4 Dec 2026

    Brief

    SWR is seeking a specialist CRM partner agency to serve as an extended marketing team. The agency will provide strategic customer marketing support, including customer journey mapping and optimization, data analysis, and multi-channel media activation. Key responsibilities include: delivering strategic marketing insights, designing and improving customer journeys, analyzing customer data to identify opportunities, and executing paid media campaigns to activate targeted audiences. The goal is to enhance customer marketing effectiveness and maximize the value of customer relationships across all marketing channels.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, SOUTH WESTERN RAILWAY LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. St Luke's Communications1× · 50%
    2. Field Consulting Limited1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e13d
    SW
    Buyer
    SOUTH WESTERN RAILWAY LIMITED
    Sector
    Professional Services