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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsBT Cloud Call Handling Services Contract
    Awarded contract

    BT Cloud Call Handling Services Contract

    Awarded
    £58.7k
    Published 1 Oct 2026

    Three-year BT contract for Five9 cloud call handling and contact center services delivery.

    🇬🇧United KingdomPublished 1 Oct 2026· TodayviaContracts Finder
    Awarded
    £58.7k
    Published 1 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £58,738
      Pounds sterling
    • Tender closed
      29 Sept 2026
      2 days ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    1 Oct 202629 Sept 2026

    Brief

    Three-year contract opportunity with BT for the provision of Five9 cloud-based call handling and contact center services. This contract covers the deployment, management, and support of Five9's cloud platform for inbound and outbound call handling capabilities. Suppliers should be prepared to demonstrate experience with Five9 cloud solutions, contact center operations, service level agreement compliance, and technical support delivery. The contract includes requirements for system reliability, scalability, and integration with existing telecommunications infrastructure.

    Track record

    18 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, UK HEALTH SECURITY AGENCY has awarded 18 contracts to 11 suppliers.

    Who wins here
    1. SOFTCAT PLC5× · 28%
    2. MATRIX BOOKING2× · 11%
    3. ORACLE CORPORATION UK LIMITED2× · 11%
    4. UNIVERSITY OF NOTTINGHAM (PRIMIS)2× · 11%
    5. ECONOCOM PRODUCTS SOLUTIONS UK LTD1× · 6%
    6. Jumping Rivers Ltd1× · 6%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    d613f421-a0a9-441e-ac80-878c79571460-916193
    UH
    Buyer
    UK HEALTH SECURITY AGENCY
    Sector
    IT & Software