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    ContractsService Quality Audit Programme and Management System
    Closed contract

    Service Quality Audit Programme and Management System

    Contract value
    £550k
    Published 29 Jun 2026

    GA Trains Limited is procuring an independent service quality audit programme with integrated technology platform for inspecting and monitoring station and train service performance.

    🇬🇧United Kingdom· EnglandPublished 29 Jun 2026· 3 months agoviaFind a Tender
    Contract value
    £550k
    Published 29 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £550,000indicative
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    29 June 2026
    Closed — no tender deadline was published

    Brief

    GA Trains Limited is seeking suppliers to deliver a comprehensive, independent service quality audit programme that assesses stations and train services against defined standards. The programme will include: (1) Consistent and objective quality inspections across the rail network; (2) A technology-enabled platform to capture, analyse, and report audit findings; (3) System integration with GA's existing contractor management systems to enable timely corrective actions; (4) Ongoing performance monitoring and reporting to drive continuous improvement. The successful supplier will be the sole provider responsible for generating reliable performance data, identifying service gaps, supporting resolution of issues, and demonstrating compliance with service quality standards to enhance customer experience.

    Track record

    2 awards · 2 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, GA TRAINS LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. NEXUS ALPHA LIMITED1× · 50%
    2. UKG Technology Limited1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06bf86

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    GT
    Buyer
    GA TRAINS LIMITED
    Sector
    IT & Software